Terms & Conditions

1. Acceptance of Terms

Welcome to VelocityShip, a logistics platform owned and operated by Mokshamaa Network Private Limited. By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our services.

2. Services

VelocityShip provides shipping, logistics management, shipment booking, tracking, and related courier services through our partner courier companies. Actual delivery services are performed by the respective logistics partners.

3. User Responsibilities

• Provide accurate shipment and contact information.
• Ensure parcels comply with applicable laws and regulations.
• Do not ship prohibited, illegal, hazardous, or restricted items.
• Maintain the confidentiality of your account credentials.
• You are responsible for all activities performed through your account.

4. Shipping Charges

Shipping rates displayed on the website are estimated unless otherwise specified. Final charges may vary depending on destination, volumetric weight, courier partner, fuel surcharge, taxes, remote area charges, and other applicable fees.

5. Payment

Users agree to pay all applicable shipping charges before shipment processing. Payments made through supported payment gateways are subject to the terms of the respective payment provider.

6. Shipment Restrictions

Users must not ship prohibited items including but not limited to explosives, flammable materials, narcotics, counterfeit products, illegal goods, live animals, currency, or any item restricted by applicable law or courier policies.

7. Delivery

Estimated delivery timelines are provided for reference only. Delivery schedules may be affected by weather conditions, operational delays, public holidays, government restrictions, or unforeseen circumstances beyond our control.

8. Limitation of Liability

Mokshamaa Network Private Limited shall not be liable for indirect, incidental, special, or consequential damages arising from delays, loss of shipments, service interruptions, or actions of third-party courier partners except as required under applicable law.

9. Account Suspension

We reserve the right to suspend or terminate any account involved in fraudulent activities, misuse of services, violation of these Terms & Conditions, or any unlawful activity without prior notice.

10. Intellectual Property

All content, logos, trademarks, software, graphics, and website materials belong to Mokshamaa Network Private Limited unless otherwise stated. Unauthorized reproduction or distribution is strictly prohibited.

11. Changes to Terms

We may revise these Terms & Conditions from time to time. Updated versions will be published on this page and become effective immediately upon publication.

12. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts of India.

13. Contact Information